Last updated: 20 February 2026

1. General Service

We provide a wash, dry & fold service based solely on the items you provide. We take great care with every order; however, we cannot guarantee:

• Stain removal
• Prevention of colour run
• No shrinkage or stretching
• Exact garment fit or feel after washing

All laundry is washed according to standard care unless clearly labelled or separated by the customer.

2. Customer Responsibility & Item Condition

By using our service, you confirm:

• All items are safe for normal machine wash and dry
• Special-care items (delicates, wool, silk, etc.) are kept separate and clearly marked
• Pockets are fully emptied
• No hazardous items are included

We are not liable for damage caused by items left inside clothing such as:

• pens, lighters, tissues, batteries, makeup, vape devices, coins, money etc.

3. Lost or Damaged Items

We handle every order with care; however, by using our service you agree that:

• We do not accept responsibility or liability for any lost, damaged, or missing items
• No claims, refunds, or compensation will be provided for any item-related issues
• Normal wear and tear may occur, including fading, thinning, and minor shrinkage
• We are not responsible for:
  • Pre-existing damage
  • Fragile, old, delicate, or incorrectly labelled fabrics
  • Colour transfer, dye run, or shrinkage caused by customer-mixed loads
  • Damage caused by items left in pockets

Laundry is washed as received, and you acknowledge that all items are provided at your own risk.

4. Sorting & Separation

We wash items as received. We do not separate:

• Whites & colours
• Delicates & regular items

Unless the customer pre-separates them into their own bags.

5. Pickup & Delivery

The customer agrees to:

• Leave laundry in a secure, visible, accessible location
• Ensure laundry is ready before the scheduled pickup time
• Accept that once we deliver to their chosen spot, our responsibility ends

After drop-off, we are not responsible for theft, weather exposure, or loss.

6. Turnaround Time

We aim for 24-hour turnaround, but delays may occur due to:

• Weather
• Traffic
• Equipment issues
• High order volume

We will notify customers where possible.

7. Weight, Overweight Rules & Additional Charges

Your booking price is based on the selected bag option (10kg or 20kg). All laundry is weighed at our facility.

If your bag exceeds the selected weight:

• You will receive an automatic SMS showing:
  • The overweight amount
  • The extra cost
  • A payment link
• The extra charge must be paid before we start the wash
• If not paid, your laundry may be returned unwashed

Overweight Fee Structure

• $6 per kg or part thereof (E.g., 1.2 kg overweight = 2 kg charge)

We reserve the right to refuse loads that exceed machine capacity.

8. Payments, Cancellations & Refunds

Payments

• Full payment is required at the time of booking
• Any overweight or extra fees must be paid upon notification

No Cancellations

• Once a booking is made, it cannot be cancelled.
• This allows us to schedule drivers and machines efficiently.

No Refunds After Pickup

• Once the laundry has been picked up:
  • No refunds will be issued
  • The order is considered accepted and in progress
• This applies even if you change your mind or realise items were included by mistake

Refund Eligibility

• Refunds are ONLY possible if:
  • We fail to pick up, and
  • You cancel before the driver arrives
• No refunds apply after pickup or after washing.

9. Hygiene, Safety & Refusal of Service

We do NOT process laundry that contains:

• Large amounts of blood or bodily fluids
• Pet waste or heavy pet hair contamination
• Hazardous chemicals
• Strong foul odours beyond normal wear
• Mould, mildew, or infestation

If found, we may:

• Refuse the entire load
• Charge a sanitisation fee
• Return laundry unwashed

This protects our team and equipment.

10. Unclaimed Laundry

If delivery fails due to incorrect customer details or repeated missed attempts:

• We will hold the items for 7 days
• After 7 days, the items may be donated or disposed of
• No compensation is provided for unclaimed items

11. Agreement

By booking and checking the terms box, you confirm that:

• You have read and agree to all Terms & Conditions
• You accept all fees, including overweight and sanitisation fees
• You understand that cancellations and refunds are not available after pickup
• You authorise us to wash, dry & fold your items as described

Contact Information

If you have any questions about these Terms of Service, please contact us: